In a progressive move to digitize and streamline public services, the Government of Uzbekistan is set to expand the capabilities of its existing government services app. This initiative is part of a larger national strategy aimed at enhancing the efficiency of public services and fostering a more dynamic interaction between the government and its citizens. The upcoming upgrades will introduce more options, transforming how Uzbekistan’s citizens engage with their government.
The near future
Uzbek President Shavkat Mirziyoyev has recently adopted a groundbreaking decree set to take effect from June 1, 2024. This forward-thinking decree aims to revolutionize how public services are accessed and utilized by introducing innovative digital services and cutting-edge features within the mobile application of the Single Portal of interactive public services.
By the end of the same year, an ambitious plan is to significantly increase the number of services provided on the “Single Portal,” reaching a remarkable count of 700. This expansion will encompass various services, from administrative tasks to social welfare programs catering to the citizens’ needs.
Furthermore, there is a concerted effort to enhance the level of automation in these services, with a target of achieving an impressive 65% automation rate. This automation will streamline the processes and ensure quicker and more efficient service delivery, freeing up valuable time for citizens and government officials.
Moreover, as part of this visionary initiative, it is projected that no less than 75% of the digital services available on the portal will be seamlessly accessible through the user-friendly mobile application. This strategic move aims to empower citizens by providing a convenient and intuitive platform to access and utilize various digital services. From applying for government permits to accessing healthcare resources, citizens will have the tools they need at their fingertips, enabling them to navigate the digital landscape easily.
This comprehensive approach to digital transformation is set to empower citizens and streamline their access to a wide range of digital services, fostering convenience, efficiency, and inclusivity in their everyday lives. It marks a significant step towards a more connected and digitally advanced society, where citizens can fully leverage the benefits of technology to enhance their overall well-being and quality of life.
In conclusion, the planned expansion and enhancement of Uzbekistan’s government services app is a testament to the nation’s commitment to digital transformation and citizen-centric services. By adopting a digital-first approach and embracing the potential of automation, Uzbekistan is taking significant strides toward a more efficient, inclusive, and convenient public service delivery model. This ambitious initiative holds promise for paving the way to a fully digitized society where every citizen is equipped with the tools and resources they need for a better quality of life.
As Uzbekistan moves forward with this plan, it sets a powerful example for other nations to follow in the quest for digital advancement and improved public services.